Insights from the London Independent Hotel Show

Bandeau-Independent-Hotel-Show (1)

There was a buzz of expectation at the latest IHS in Olympia West, London which is positioned as the most influential gathering of hotel owners and esteemed hotel industry experts within the independent and luxury sector. All the key movers and shakers gathered for two busy days of networking, innovation and inspiration with just one goal: staying on the leading edge of the industry. The IHS proved to be a roaring success for ADS and here is what the team learned:

  • There is a massive level of interest in enhancing the guest experience whilst embracing technology to the full to optimise revenue and value for money. There is definitely great excitement and motivation to make the guest experience seamless and fun.
  • Automated check-in/checkout and centralised 24/7 receptionist services are very much an in-demand area. It was really gratifying for the ADS team to hear that there is a big appetite for our automated reception/concierge and queue busting services. There is definitely a surge in interest in adopting an automation approach whilst also providing a personal touch.


ADS stand at the exhibition experienced massive appetite for digital solutions in the hospitality marketplace. Attendees were queuing to see the video conferencing feature as well as our digital concierge services on the iSign. If you would like to know more about our digital concierge services and solutions please click here or contact us.

  • Most delegates prioritise investing in the quality and efficiency of service.
  • First class online strategies are absolutely critical to success and more exhibitors than ever before were looking to offer their expertise to help hoteliers leverage increased customer satisfaction and revenues from more effective marketing campaigns to underline their unique selling points.
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